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What are Global Popups and How Do I Edit Them?

What are Global Popups and How Do I Edit Them?

Popups serve as great reminders, but they also function as a fantastic revenue booster. They are a great upselling tool, after all. A popup window appears at a crucial moment in the customer’s journey, like when they’ve placed a product (or, in your case, a ticket) in their cart.  Some will purchase it right away, but others might click on another tab, move away from their laptop, or forget about it altogether. In these cases, a little nudge will do the trick.  There are two different types of popups:

  1. Global Popups

  2. Local Popups

We'll be diving into Global Popups in this article. If you'd like to learn about Local Popups, please click here.

⚡What are Global Popups?

Global Popups are ideal for your biggest competitions, the ones you want to promote the most. It’s called the Global Popup because you can enable it on all your competitions with just the click of a button — nice and easy.  To set up a Global Popup:

  1. In the left-hand sidebar, click on ‘Competitions’

  2. Navigate to ‘Popup Settings’

This is where you’ll be editing your Global Popups.  Let’s break down the Display Settings:

  1. ‘Yes’ button text — this customisable text is for when your customers want to join a competition. It could say: ‘Enter Now’

  2. ‘No’ button text — similarly, this text can be customised to your liking, to give customers the option to say they don’t want to join. This could be: ‘Not Today’

  3. ‘Redirect no button to basket?’ — if you enable this and your customer clicks ‘No’, they’ll be redirected to their basket

  4. Time limit — how often you’d like the popup to show up per session. We recommend setting this to 0, meaning the popup will show once per session. Anything more might be a little annoying to your customer, but it’s up to you

Now, let’s explore the settings specifically for your Global Popup:

  1. ‘Select a Product’ — if it’s a Dynamic Popup, it’ll give you a selection of all the different competitions that you have. However, if you want to select your biggest comp, or a particular one you want to promote, then you can select it from the drop-down menu 

  2. Popup Body — this is the little bit of text and media that people see in the popup. 

How to Change What My Popup Says

  1. In the left-hand sidebar, click on ‘Competitions’

  2. Navigate to ‘Popup Settings’

  3. Scroll down to Global Popup, specifically ‘Popup Body’

This is where you can add a little bit of text and some media. If you don’t add an image, the popup won’t show.  To add an image:

  1. Next to ‘Popup Body,’ click on ‘Add Media’

  2. Select an image that fits your competition or the prize — i.e. for a car competition, choose a picture of a car

  3. Switch from ‘Code’ to ‘Visual’ if the image isn’t showing

  4. Add some text, like ‘Don’t miss out on this car competition ending soon!’

  5. Click ‘Save Changes’

⚡How to Change When My Popup Shows Up

To change when your Abandoned Cart Popup appears:

  1. In the left-hand sidebar, click on ‘Competitions’

  2. Navigate to ‘Popup Settings’

  3. Scroll down to Abandoned Cart Popup, specifically ‘Show Popup On’

In the ‘Show Popup On’ setting, you can decide when your popup will be displayed. Will it appear when the customer is dwelling or inactive? Customer Dwell is when your customer is sitting on the page, moving around, but not having proceeded with a checkout. Inactivity means your visitor has your site open, but they’re not doing anything on your site just now.  For a Global Popup, you can only choose how often per session the popup appears, in ‘Time Limit’ (see second screenshot).

Once you’ve added and changed everything you wanted to, click ‘Save Changes.’ Then, head back to the Product (Competition) that you were editing.  This is how you get there:

  1. Head to ‘Products’ on the left-hand side of your dashboard

  2. Click ‘All Products,’ and find the ‘Product’ (your Competition) that you were editing

  3. Click ‘Edit’ 

  4. Scroll down until you find ‘Product Data’ 

  5. Click ‘Popup’ on the left-side

Here, if you want to enable the Global Popup, simply tick ‘Use Global Popup.’ Popups must be enabled on every single competition that you want them to appear on. Otherwise, the popup won’t show up. 

⚡Ready to Become a Global Sensation?

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