My Customer Wants to Delete their Account - What Do I Do?

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Ah! Sorry to hear that! But first things first, don’t take it personally.  It happens for a number of reasons. Second things second, respect their decision. The best thing you can do is make it as easy as possible for them. Here we go.

1. Tell your customer they need to log in on the front end of your site

2. Then they’ll navigate to ‘Account Settings’

3. They’ll click the heading ‘Responsible Gaming’

4. Now they’ll be have three options - set spending limits, lock account, or delete account

5. If they still want to delete, they’ll need to click the ‘Delete Account’ button

6. The customer will get an email to verify they definitely want to delete their account

7.Once they verify, it’s over to you! In the back end of your site, go into ‘Tools’ on the left sidebar, and click on ‘Erase Personal Data’ 

8. Now you can see a list of all the accounts that have requested deletion 

9. Go through to find the relevant customer, and verify the deletion of their account

Sometimes you gotta be more manual with your account deletion. So, if you’ve spoken to a customer, and they want you to delete their account for them, here’s what to do:

1. In the back end of your site, go into ‘Tools’ on the left sidebar, and click on ‘Erase Personal Data’ 

2. Now you can see a list of all the accounts that have requested deletion, as well as a box that says ‘Username or email address’

3. Type their email address manually

4. It’ll send an email to the customer to confirm the decision to delete their account

5. Once they’ve confirmed, come back to this page, scroll through the list of customers who’ve requested to delete their account

6. Find the relevant account, and click on it to delete it

There are ebbs and flows in any industry, and perhaps more than most in the competitions biz. Don't let it freak you out.

We know all about that ebb and flow; we know all about trusting the process.

If you want us to explain that process to you so you can trust it, let us know. We can make it all make sense, so that account deletions seem less stressful.