My Orders Are Processing But Not Being Marked Completed

We know that sometimes things don’t go as planned.  If customers’ orders start going through, but they’re getting in touch to say they’ve not received tickets, then, Houston, we’ve got a problem. 

But also, Houston, we’ve also got a solution.

Here it is.

If you’re facing this issue, the best thing to do is to get in touch with the people who handle the monetary transactions. 

That’s because it’s probably an issue in the communication between one card and another, rather than because of the ticketing system. 

Who handles your monetary transactions?

It’ll be your payment gateway provider. It might be the case that this is Zap Pay. In this instance, we recommend contacting us through your support channel on Slack. We’ll get back to you ASAP to figure out what the issue is. 

If you’re not using Zap Pay, you’ll need to look into who does manage your payment gateway, and how best to contact them. The important thing is not to panic. Issues like this happen all the time, and they’re fixable. 

Lovely stuff. 

Any concerns? Contact Zap today.