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Knowledge Base

Results will update as you type.

How Do I Change When My Winner Post Is Published?
How to Change my Auto Draw Settings
How Do I Find a List of All My Email Notifications?
How Do I Change My Winner Settings?
How To Mark an Instant Win as Paid or Unpaid
How Do I Create a Bulk Discount And Add It To A Competition?
My Customer Wants to Delete their Account - What Do I Do?
Can Customers Set Limits On Their Spending?
Where to View Customers Restrictions and Lockout Data?
Bulk Discounts Aren’t Appearing—What Should I Do?
How To Access And Change Reveal The Winner Settings?
How to Export a List of Instant Wins
How to Change Instant Wins Settings, Appearance, Displays, and Preferences?
How Do I Know If A Global Or Local Popup Has Been Created?
How Can I Group Instant Wins Together on My Website?
How to Add a Specific Ticket to Win an Instant Win
What Are Linked Products?
Does my Instant Wins Competition Need a Closing Date?
Do I Have to Add Linked Products Manually?
How Do I Write Prize Descriptions For My Site?
How To Specify Which Competition You Want To Upsell
How to Add Tickets to your Competition
How To Automate A Sale Period
How to Add Bulk Discounts
When Do I Need to Manually Add Tickets to My Competitions?
Where to Find and Edit Competition Rules and FAQs?
What are Local Popups?
What are Global Popups and How Do I Edit Them?
Why is My Popup Not Showing?
Why Is My Competition Description Incorrectly Formatted?
How to Add an Abandoned Cart Popup
What to Do if My Auto Draw Hasn’t Been Drawn?
How to Set Up Auto Draw
What To Do If Your Graphics Aren't Showing Right
Can I Upload GIFs To My Homepage?
Migration - Checklist
How to Add a New Progressive Jackpot on Your Website
How to Add a Discount Code in WooCommerce
Approved Plugins
How do I change the Rules and FAQs on the competition pages_
How to manage your store_
How can I prepare my site for high levels of traffic?
Can I get PayPal on my website_
Orders are failing
Setup the Legal pages
How Do I Access Payment Gateway Settings?
PDF Entry List Plugin
What is a DDoS attack_ Have I been hacked_
How to ad scripts like Facebook Pixel and Google Analytics_
How do I edit contact details on the site_
Orders are stuck on Pending Payment
How Do I Download Contact Details of Customers?
How Do I Download a List of Competition Entries?
Migrating a competition website
How Do I Create a Discount Code/Coupon?
How to Set Up Instant Wins
What is A/B Testing?
What Is Brevo?
Troubleshooting: Flip And Scratch Features Aren't Working
Troubleshooting: Draw Results Page is Missing Some Results
Where Do Customers Get Their Winner Notifications?
Why Do Payments Fail?
What Is the ‘Reveal Winner’ Button? What Do I Need To Know?
How To Add A Banner To The Competitions Homepage
Are The Wins In Customer Accounts Only Kept For A Certain Time Period?
Where to Put Your Email and SMS Marketing Sign-Up Forms On Your Website?
Zap's New Theme: Customising Your Homepage and How To Order Your Competitions
Zap's New Theme: How To Edit Your Hero Image
Zap's New Theme: How To Edit the Stats Bar On Your Homepage
Ticket Bundles
Enhanced Checkout: Are Upsells Customisable?
Enhanced Checkout: Based on What Do the Upsells Change?
How to Add Bulk Discounts to Specific Competitions
How to Add a Mailing List Sign-Up Form to Your Site on Klaviyo
What Happens When My Customers Withdraw Funds From Their Account?
How to Add a Minimum Order Amount to Your Checkout
What Is A Minimum Order Amount?
How Can I See A Total of How Many Ticket Bundles I’ve Added?
Zap Lite: How To Add Sections To Your Homepage
Front-End Customisation_ What Is A Slider and How Do You Add It To Your Site_
What is Your Front-End Customiser_

Calendars

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How to manage your store_

Updated Nov 17, 2025

How to manage your store_

https://www.youtube.com/embed/u1zzekzetQs

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