Are The Wins In Customer Accounts Only Kept For A Certain Time Period?
The big question is: can your customers access their winnings forever and a day?
Or is there a time limit on when they can make the most of those all important account credits and cash withdrawals?
With Zap, it’s easy.
⚡️Zap Sites Keep Wins, So You Don’t Have To
Your players' wins should remain in their customer account for as long as they need them there.
Clarity Corner 🤓
Customer Account - this is the area of your site where customers can access their ‘about me’ information, including:
Tickets Purchased - a list of all the tickets they’ve bought. This should show whether they’re for upcoming competitions, or whether they’ve been drawn
Wins - a list of all the wins, split into ‘Prize Competitions’ and ‘Instant Wins’. Of course, this is where the wins will be shown.
Recent Orders - rather self-explanatory; this is a record of things they’ve recently bought from you
Account details - login information, and all that fun stuff
Responsible Gaming features - where they can set limits on their spending, if they wish
That way, they can head over to their account any time they need to withdraw their winnings or use their site credit.
⚡️Why Are Players’ Previous Wins Not Showing Up, Then?
It might be a leftover from previous features we’ve had.
In the past, we have suggested that our clients’ sites delete old prizes and competitions, to help improve speed and performance.
But no more! We’ve created a new feature, that means all old competitions and prizes should remain in the system, and attached to your customer’s accounts for good.
⚡️So, If You’re Still Having Issues…
Sometimes there are glitches, but we’re on hand to help you work through them.